Refund and Return Policy
Thank you for choosing Melbori! We value your satisfaction and want to ensure your experience with our products is positive. Please review our Refund and Return Policy below:
- 15-Day Return Policy: Melbori offers a 15-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you may return the item(s) for a full refund or exchange within this period.
- Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Items that show signs of use, damage, or are not in their original packaging may not be eligible for a refund or exchange.
- How to Initiate a Return: To initiate a return, please contact our Customer Service team at care@melbori.com
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received.
- Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a credit will be applied to your original method of payment within 7 business days.
- Exchanges: If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
- Non-Returnable Items: Certain items, such as Customize, are not eligible for return or refund unless they are damaged or defective.
- Policy Changes: Melbori reserves the right to modify or update this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.
By making a purchase on our website, you agree to abide by the terms and conditions of this Refund and Return Policy.
If you have any questions or concerns regarding our Refund and Return Policy, please contact our Customer Service team at care@melbori.com
Thank you for being a part of the Melbori community!