Shipping & Return
Shipping
We offer various shipping options to meet your needs. All orders are processed and shipped within 3-5 business days. You will receive a tracking number via email once your order has shipped.
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Standard Shipping: Delivery is estimated to take 5-7 business days within the INDIA.
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Expedited Shipping: Delivery is estimated to take 2-3 business days within the INDIA.
International Shipping: Shipping times vary by destination. Please note that the customer is responsible for any customs fees or import duties that may apply.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.
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Eligibility: You may return or exchange items within 7 days of the original purchase date. Items must be in their original, unused condition with all tags and packaging intact.
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Non-Returnable Items: Certain items, such as final sale products, gift cards, and personalized items, are not eligible for return.
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How to Initiate a Return: To start a return, please contact our customer service team at [melborijewels@gmail.com] with your order number and the reason for the return. We will provide you with a return shipping label and instructions.
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Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.
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Exchanges: If you would like to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately at [melborijewels@gmail.com] with your order number and a photo of the item. We will work quickly to resolve the issue by sending a replacement or issuing a refund.
Please feel free to reach out to our support team at [email address] if you have any questions.